Reports to: Club President & Board
Date: January 2026

 

Purpose

Oversee all club operations, ensuring excellent member service, financial health, and a safe, welcoming environment.

 

Key Responsibilities

Operations & Administration

• Manage daily club operations, including opening/closing and scheduling

• Recruit, train, schedule, and supervise staff

• Oversee court bookings and ensure policy compliance

• Maintain clubhouse, courts, and grounds; coordinate repairs and safety checks

• Manage vendor and supplier relationships

• Ensure compliance with health, safety, and legal regulations

• Purchase supplies within budget and track expenses

 

Member Services

• Manage member registration and security access

• Welcome and assist members; address their needs promptly

• Ensure courts and equipment are clean and in good order

• Communicate event changes or cancellations quickly

• Support member retention and growth initiatives

 

Communications & Marketing

• Contribute content towards club communications mediums such as newsletters, social media, and local advertising

• Respond to member inquiries within 24 hours; escalate as needed

• Contribute content for club displays and marketing events

 

Programs & Events

• Plan and coordinate club championships, ladders, and social events

• Provide equipment and refreshments for league matches

 

Qualifications

• Experience managing sports programs, ideally in a member-based club

• Tennis community experience as organizer or coach preferred

• Strong organizational, multitasking, and communication skills

• Ability to work flexible hours, including evenings/weekends

• Safe Sport training and CPR/First Aid certification (provided if needed)

• Nice to have: Familiarity with club management software (e.g., JegySoft)